Warranty

Hunter Lake Tamarack Flooring Solid Wood Floors are warranted to meet established quality grade standards as described for each of our flooring products. This warranty is provided to the original purchaser of our flooring products for residential use for a full 25 years on our approved product uses and applications as recommended by Hunter Lake. This warranty covers defects in the workmanship and grading of these products. Product quality, variation, or error that does not exceed 5%, the industry standard, is not considered a factory defect. Whenever this warranty is applicable, Hunter Lake’s liability is limited to repairing or replacing, at the option of Hunter Lake, only the material in excess of 5% of the job order. Other costs such as transportation, installation, etc., are excluded.

Where the warranty applies to Hunter Lake’s Solid Wood Floors, Hunter Lake or its representatives will have the opportunity to inspect any claims. If the flooring is at fault from a defect in milling or grading, Hunter Lake will repair or replace the defective portion of the flooring with the same product or another product of equivalent value. If reasonable efforts to correct the defect are not satisfactory, Hunter Lake Tamarack Flooring will refund, on request, the purchase price of the defective portion of the flooring.

Structural Integrity Guarantee

The structural integrity of Hunter Lake’s Solid Wood Floors ensures that the milling, dimensions, and grading of its flooring will be free of defects for the period and terms of the warranty. Solid wood flooring, by its nature, will continue to expand and contract under normal conditions due to seasonal variations in heat and humidity. If properly installed (see “Hunter Lake Tamarack Flooring Guide To A Do-It-Yourself Installation”), solid wood floors may experience some minor separations between boards at various times of the year which are not covered under the terms and conditions of the warranty.

Oil Finish Guarantee

The oil finish on Hunter Lake's Solid Wood Floors covers the exposed surface of the wood in a continuous coating. If the surface is not continuously covered by the wood oil, then the defective piece will be replaced by Hunter Lake. This applies to the pre-finished solid wood flooring prior to installation, and is intended to ensure that each piece of wood is delivered in a ready-to-install condition.

Warranty Limitations and Exclusions

This warranty does not cover normal wear or damage resulting from misuse, negligence, or use of cleaning products which are not recommended (see Hunter Lake Tamarack Flooring Guidelines for Care of UV Oiled Wood Floors ). It also does not cover damage caused by impacts, blows, rubbing of heavy objects or abrasives, or high heeled or hard heeled shoes. Deterioration caused by water, animals, insects, or extreme environmental conditions is also excluded.

No warranties or guarantees shall apply to any product or products designated as seconds, economy grade, or non standard specials. These products are sold on an “as is” basis.

In the event of problems relating to the transportation, storage, handling or installation of Hunter Lake's Solid Wood Floors, after it leaves our factory, responsibility for defects will lie with the distributor, retailer, or installer. It is the responsibility of the installer and/or the purchaser to inspect boards prior to installation. There is a standard 5% allowance for product quality variation or error in the material. The manufacturer accepts no liability for product and/or labor costs associated with the repair or replacement of installed flooring material which has visible defects.

Hunter Lake's Solid Wood Floors and Hunter Lake fully supports its flooring products. In the unusual event of a defect in this flooring, the purchaser should first contact the retailer, distributor, or installer where they purchased the products. If they are not satisfied by the efforts of the seller/installer, please contact Hunter Lake by phone, fax, letter, or email.